Placing an Order Online:
Orders can be placed 24 hours a day, 7 days a week on Designers Nursery web site. Shopping and ordering online is easy! Simply choose a category that you'd like to browse, when you see something you like, click the "Add to Cart" button underneath that item. The item is automatically entered into your shopping cart. Your shopping cart automatically keeps track of all your items until you are ready to check out. You can see what is in your shopping cart at any time by clicking on the buggy icon at the top of the page. Here you can review your items and make any necessary changes before you check out.
When you have completed shopping, simply click the "Checkout" button. Nothing will be billed to your account until you have completed the checkout process. The first time you purchase an item, you will need to set up an account. Please click on the “My Account” button. Please follow the instructions on each page which will lead you to select a password to save your account information, so that the next time you shop, the computer will automatically fill-in your information.
Please be sure to print out a copy of your order before "submitting order" however, if you forget you can always log into "my account" at any time, view order history and print out your order. Also note that your order number and copy of your order will be sent to you via email.
We accept credit card payments from Visa, MasterCard, Discover or American Express cards as payment for orders. Please note, that all orders will be charged at the time you order, if placed for either on line or telephone orders. If you decide to cancel the order within the time allowed according to the cancellation period, your credit card will be immediately refunded.
Ordering Via Telephone:
We encourage you to place your order via our secure server online, however if you have any concerns about ordering online, please call our staff at toll free (855) 34-Nursery (68773) or (845) 356-0948. We can be reached in person Monday through Thursday from 9:00 a.m. - 5:00 p.m. Friday from 9:00 a.m. - 1:00 pm (Eastern Standard Time). If after business hours, please feel free to leave a message and we will return your call promptly.
Sales tax will be charged only on applicable items which are shipped within the state of New York. There will be no sales tax charged on items shipped outside of New York.
If you’d like to check the status of your order, you can click on “Order Tracking” and fill out the form with your information including your order number, etc. We will try to respond to you via email as quickly as possible. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories and bedding are shipped via UPS or FEDEX and should be delivered to the specified shipping address within three to five days of the lead time noted. Delivery of furniture may require up to three weeks since specialized in-home furniture carriers take great pride in transporting and delivering your items safely.
You may also check your “My Account” profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in “My Account”, and an email notification will be sent to you. If you wish to speak with a customer service team member, call us, or contact us anytime via firstname.lastname@example.org to discuss the status of your order.
We ship small furnishings, decor accessories and bedding via United Parcel Service (UPS) or FEDEX and offer three shipping options for delivery within the contiguous United States, Standard, Express 2-Day and Express Overnight/Saturday. Larger items are shipped via special in-home furniture freight carriers.
At this time Designers Nursery cannot ship outside the contiguous states, We do, however, encourage individuals who live outside the continental US to consult with a freight forwarding company. Designers Nursery is happy to ship items to freight forwarding companies within the US that can then ship items to international destinations.
Small furnishings, décor, accessories and bedding are typically shipped via ground service. Orders will arrive 5 to 7 business days from the date shipped.
Express shipping charges for items needed to be delivered in 2-Day or Overnight/Saturday delivery please contact us at email@example.com or by calling us at toll free (855) 34-Nursery (68773) or (845) 356- 0948 for the specific charge related for this service. Also not all items are available with Express shipping options.
Standard shipping are based on the total price of the order and outlined in the chart below. Home Delivery & Shipping surcharges for oversized and furniture items are in addition to the costs shown below:
*Some exclusions apply for some brands due to companies’ policies.
Please note that free shipping promotions apply only to standard shipping charges, based on the chart above. Free shipping promotions do not include any freight shipping surcharges on oversized items and on any home delivery surcharges. Therefore these freight charges are not included in any free shipping offers. For information regarding this, please contact us at firstname.lastname@example.org or by calling a Customer Service Representative at toll free (855) 34-Nursery (68773) or (845) 356-0948.
Furniture Shipping, Delivery and Measuring:
Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Home Delivery with special in-home furniture carriers. Home Delivery or Shipping surcharges for oversized items are noted in an item's product page and in your Shopping Cart in the options area or in some cases you may be requested to call the customer service telephone line for a shipping quote and arrange this in advance.
Furniture that is shipped with an in-home delivery service via Standard Home Delivery will be placed inside the main threshold of the home. Because of our commitment to exceptional customer service, Designers Nursery also offers Premier Home Delivery for many oversized items in our collection. Upon delivery, the Premier Home Delivery (White Glove Services) carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.) If Premier Home Delivery is available for an item, it will be presented as an option on an item's product page. This convenient service is an extra charge per item, above the regular standard shipping cost and surcharge.
If you are ordering several pieces of furniture at that same time from the same manufacturer you may be able to save on freight carrier charges! In this case please contact us directly via phone and we can help you place the order.
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. When delivery appointments are missed, the shipping company may assess a missed appointment charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery. If you have questions regarding your shipping costs, please do not hesitate to contact us at email@example.com, or by calling toll free (855) 34-Nursery (68773) or (845)-356-0948.
It is important to measure carefully and correctly when placing orders for furniture items. The measurement for all our larger items are listed, but please take into consideration the dimensions of all doorways and entryways, stairways and banisters, tight corners and hallways and any fixtures or other obstacles that may interfere in the pathways from the delivery truck to where you want your furniture to be placed.
Freight Receipt & Damages:
You must be present to receive, inspect and sign for your delivery. You may want to arrange for help the day your delivery is scheduled. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill of lading before signing and WHILE THE DRIVER IS PRESENT. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage on the bill of lading BEFORE SIGNING. It would be best to fully unpack the items prior to signing receipt in good condition. If you sign without making any notations, you are accepting the merchandise in good quality condition and a claim will be difficult to make. Please notify the freight company and Designers Nursery about the damage immediately. Damage resulting from shipping is the responsibility of the freight carrier and Designers Nursery will assist in filing a claim on your behalf. It is imperative that proper instructions be followed to result in a favorable claim. For several weeks save all packing material and boxes in case of a return or if they need to be examined at a later time.
Returns & Exchanges
Designers Nursery offers many custom-designed furnishings, furniture pieces, bedding, decorative accessories & personalized hand painted gifts, and other made-to-order items that are custom made especially for you. Unfortunately, we cannot accept returns on these items, as they are especially made to your specifications. If you wish to cancel an order for furniture, bedding or custom made items, you may do so within 2 days of the placement of the order. On the third day, your order will go into production.
If you have any questions regarding this policy on furniture, bedding or custom made items, please do not hesitate to call us.
Designers Nursery makes fabric and finish samples available to help you select the appropriate colors and designs for your décor. Because custom items cannot be returned, Designers Nursery suggests that you contact a Design Consultant to request a sample or swatch prior to purchasing custom items. There may be a small fee involved, but will be credited against your furniture or bedding order. You can email Customer Service or call us at toll free (855) 34-Nursery (68773) or (845) 356-0948 Monday through Thursday between 9 a.m. and 5 p.m. Friday between 9 a.m. And 1 p.m. (Eastern Standard Time).
Designers Nursery strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. For chandeliers, lamps or other bigger items a 25% restocking fee will be charged. Returned items must be unused, in their original condition and their original packaging.
Simply call us within 10 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Designers Nursery will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase (less the 25% restocking fee if applicable) or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Designers Nursery; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against loss or damage. Please include the following information when returning your item:
1- Your name, address, telephone number and e-mail address
2- Reason for return
3- Order number and copy of original packing slip
4- Request for exchange, store credit or refund
5- Ship to:
11 Besen Parkway
Monsey, NY 10952
If you return an item after the 10 business day window, without an RA number, and/or Designers Nursery suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping and Delivery section.
You can email Customer Service at firstname.lastname@example.org or call us at toll free (855) 34-Nursery (68773) or (845) 356-0948 Monday through Thursday between 9 a.m. and 5 p.m. Friday between 9 a.m. And 1 p.m. (Eastern Standard Time).
Please note: All sales on discounted and sale items are final sale.
Merchandise must be returned in its original condition, with original packaging and tags intact to ensure complete credit. Unfortunately, shipping costs originally paid cannot be refunded and customer is responsible for return shipping costs.
For items received that were found to be defective, in this case it will be replaced with no additional shipping fees, unless the items was purchased with free shipping, and in this case you will be charged our regular shipping cost.
Cancellations & Warranty Information
Designers Nursery works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 2 business days of placing your order) at toll free (855) 34-Nursery (68773) or (845) 356-0948 and we will do our best to cancel your order. If you order has already shipped, please see our Returns policy for further instructions.
Designers Nursery upholds the warranties offered by the manufacturers who craft our furnishings. Because the scope and duration of our manufacturers’ warranties vary, we encourage you to ask a Designers Nursery Design Consultant for specific warranty information on products of interest.
For your convenience, Designers Nursery is happy to ship your gift orders directly to the recipient. Simply fill out the shipping information and use the special gift card box to let us know what the gift card should say. We have also set up many corporate accounts for the purchase of gifts for clients.
Designers Nursery Gift Certificates are a great gift idea! They are a wonderful way to insure that your friend or family member gets exactly what they want. They can be purchased in any denomination $50 to $2,000 (or more if you like). Each Gift Certificate is individually hand wrapped and mailed to the recipient. To redeem, the recipient can shop our website and then call or e-mail us to redeem their Gift Certificate.
Register for your baby gifts at Designers Nursery. You can either register on-line or call one of our specialists to arrange for your free consultation on how we can provide everything you need for this most precious occasion. Once registered, information on your wish list will be stored and can be modified, added to or deleted at any time by logging into your account. Also let friends and family members know what you would like by emailing your wish list directly to them.
Please call toll free (855) 34-Nursery (68773) or (845) 356-0948 Monday through Thursday between 9 a.m. and 5 p.m. Friday between 9 a.m. and 1 p.m. (Eastern Standard Time) or e-mail us at email@example.com at any time if needed.
Most in stock items can be gift wrapped at a minimal charge per item. Gift wrapping is available on select items only. Please contact Designers Nursery at toll free (855) 34-Nursery (68773) or (845) 356-0948 or e-mail us at firstname.lastname@example.org to verify that your item can be gift wrapped. Sorry, but at this time we are unable to offer gift wrapping for items shipped direct from our vendors.
Most of our bedding selections can be customized and custom made to order. Just contact one of our specially trained specialists to create the custom bedding set that is perfect for you and your baby! Contact us at toll free (855) 34-Nursery (68773) or (845) 356-0948 or e-mail us at email@example.com to discuss your custom needs.
Fabric Swatches or Finish/Color Samples of Furniture:
Designers Nursery is happy to offer fabric swatches and finish samples for most of our linens and furnishings in order to help you make your decision. If you want to receive these items, please contact one of our Design Consultants by calling us toll free (855) 34-Nursery (68773) or (845) 356-0948 Monday through Thursday between 9 a.m. and 5 p.m., Friday between 9 a.m. and 1 p.m. (Eastern Standard Time).
A credit card is required to process your request for samples, although charges will not be assessed if samples are returned within 10 days from receipt to the instructions provided below & in the package received. Due to the high demand for our samples, Designers Nursery must charge $25 for each sample sets not returned within 14 days from receipt. If additional time is needed, please state this clearly to avoid the charge to your card. However, if you place an order for the item, you may keep the appropriate sample(s) to assist with your decorating at no cost.
Please send samples back to our shipping address below:
11 Besen Parkway
Monsey, NY 10952